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Terms & Conditions

Deposits and surcharges

We ask for a 50% deposit when you place a retail installation order: by phone, or check or cash at the showroom. Customers on an approved account can order without one. A 3% surcharge applies to credit card and financing transactions. Debit cards are not surcharged.

Quotes

Your quote is good for 90 days from the date we send it.

Retail orders

Custom glass is made to your measurements, so retail sales are final and changes have to reach us in writing before fabrication starts. Completed orders need to be picked up within 30 days.

If something isn't right

If something isn't right with a completed installation, tell us in writing within 48 hours. An email is fine.

Warranties

Insulating glass carries a 10-year manufacturer's warranty against seal failure from the date of installation. Auto glass installations carry a 12-month limited workmanship warranty covering water leaks, wind noise, and adhesive issues. Shower enclosures carry a manufacturer's limited warranty (typically one to five years depending on the product line) plus a one-year Mesko warranty on our installation workmanship. Warranties are non-transferable and end if the property is sold.

Full policy documents

These are the documents that govern your order. Where they differ from the summary above, these control. Printed copies are also available at the showroom, and you can call (570) 421-5260 with any questions before you order.

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